Panopto Student FAQ

Q. I told Panopto it cannot access my phone’s camera or microphone when I first set it up. How do I fix this?
A. Open the Settings app and go to Privacy > Camera or Privacy > Microphone.

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Q. Panopto says it cannot access my camera or microphone. How do I fix this?
A. Open the Settings app and go to Privacy > Camera or Privacy > Microphone.

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Q. I can’t get the microphone to record sound.
A. Restart your phone and try again. Contact the ITS Service Desk for further assistance.

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Q. Who can see what is uploaded to Panopto?
A. Course assignment videos can be seen only by you and your instructor. If you upload a video to your My Folder, it is private to you.

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Q. How do I access Panopto recordings in Panopto?
A. The address is lakeforest.edu/video.

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Q. How do I access Panopto recordings in Moodle?
A. Go to your course page in Moodle. Your professor will have added the Panopto block to your course, there will be an activity with the Panopto icon, or both To add a Panopto video as a link in a discussion board posting, copy the link for the movie in Panopto and paste into the message as a link.

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Q. How much phone memory do I need to have free to record a 20-minute presentation?
A. A 20 minute presentation will use 80 MB of memory. The storage required is 4mb/minute (240mb/hour).

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Q. How much battery life do I need to have to record a 20-minute presentation?
A. Be sure your phone is fully charged before recording. You may also record with your phone plugged in.

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Q. How long will it take to upload a 20-minute presentation?
A. Upload speed depends on the speed of the network you’re connected to. It may take a few seconds to several minutes. It is important to remember to connect to Wi-Fi when uploading from a mobile device. If you can’t completely upload your video, contact the ITS Service Desk for assistance.

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Q. I uploaded a video, but my professor says they cannot find it via the course Moodle site. How do I troubleshoot?
Q. I uploaded a video, but my professor says they cannot find it via the course Panopto folder. How do I troubleshoot?
A. Using a browser (not the app), log onto Panopto and look through all the folders you have access to. When you find your video, you’ll be able to move it to the proper course folder.

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Q. I accidentally recorded a video for my classmate under my login. How do I upload it to their login?
Q. I accidently uploaded a video for my classmate under my login. How do I get it changed to their login?
A. On a PC or Mac, log into Panopto and play the movie. Use the download button in the upper right, above the video. The video will save to the computer. Log out of Panopto. Your classmate can then log into Panopto and upload it.

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Q. I forgot to put my name on my Panopto upload. How do I rename the file?
A. Using a PC or Mac (not a phone), log onto Panopto. Under the video, choose Settings. Under the name, select Edit, and make your changes.

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Q. I forgot to stop recording, and now I have a 2-hour file that is going to take forever to upload. Can I edit before I upload?
A. Contact the ITS Service Desk for assistance with transferring your long video and editing it.

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Q. I deleted the Panopto video I took before I uploaded. What can I do?
A. If it has been recorded, the ITS Service Desk may able to recover it from iTunes.

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Q. I accidentally edited a part out of my Panopto video that I need. How do I get it back?
A. In the Panopto editor, any part you’ve deleted can be restored. Drag the thick bars around the grey area to remove your edits.

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Q. Panopto will not record my PowerPoint/Google Slides/Keynote. What should I do?
A. Panopto on mobile devices will only upload video, not slides. To upload slides, use a PC or Mac. In Panopto for Mac or PC, make sure that Record Powerpoint is checked. If your slides won’t upload, you may capture your screen while presenting.
See the recording step-by-step directions for details:

• Record a Video for Mac (beginning at step 7)
• Record a Video for Windows (beginning at step 5)

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Q. My deadline is coming up! How long will it take to upload my presentation from off-campus? How about from on-campus?
A. Upload times are the same on and off campus. Short presentations typically take a few seconds to a few minutes to upload. Again, it is recommended that you connect to a Wi-Fi network when uploading from a mobile device.

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Q. I made my presentation in Panopto but forgot to upload it. How do I prove to my professor that I got it done on time?
A. Use iTunes or mount your phone as a drive on your computer. Contact the ITS Service Desk for assistance.

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Q. I uploaded the wrong version of my Panopto video. How do I replace it with the correct version?
A. Using your browser (not the app), log into Panopto, find your video, and use the Delete beneath it. Re-upload the correct video using the browser or the app.

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Q. I did a great Panopto video I want to send to my friends. How can I do this?
A. Upload the video to your My Folder. Go to the video and select Share. Under Who Has Access, change the menu to Specific People, or anyone with the link. Copy the link and send it to your friends.

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